Car Shipping Questions

The shipping time depends mostly on the distance. The total time frame consist of pick up window and delivery window. The pick-up window takes approximately one to few business days from the date the vehicle is ready to be loaded (refer to First Available Date). Keep in mind that it might take longer to get a carrier contracted if the pick-up location is in a remote, rural area. The delivery time generally depends on the distance. Also, please remember ETA is an ESTIMATED time of arrival. Our dispatchers will make every effort to notify you of any deviations, such as delays or early arrivals, so it is very important to have a good call back number.

Not necessarily. This is the date the customer has the vehicle ready to be loaded. It is not the exact pick up date the carrier can accomodate. If there is a carrier available on this date we may be able to assign a truck to load your vehicle on your First Available Date. If this is not the case then we should be able to have a truck within our usual pick up window of one to about five days starting from this date.

Distance / Miles Days
0-100 / 1 to 2
300-600 / 2 to 4
600-1000 / 3 to 5
1000-1500 / 4 to 6
1500-2000 / 5 to 7
2000-2400 / 6 to 8
2400 and up / 8 to 10

When we assign a carrier we will email you a dispatch notification confirmation containing the estimated pick up date and the truck driver’s phone number. The driver usually calls a few hours ahead of time to notify you of the approximate time for pick up.

We can guarantee, but you have to decide your pick up window – whether you need the car picked up by a specific date or on a specific date. This will define the extra cost involved to guarantee your times. Should you need a guaranteed pick up and delivery dates and time please call us for a customized quote.

We can, but you have to decide whether you need the car delivered by a certain date or on a certain date. This is a premium service and it will determine your car shipping rate.

There are no defined days but we advise customers, if possible, to book about two weeks in advance.

You or someone else, over the age of 18, has to be present to sign the Bill of Lading / report at pick up  and delivery.

You can track your vehicle by calling us during business hours, or via email anytime.

In the dispatch notification confirmation email we will send you the delivery details. The carrier’s phone number is also included and the trucker will call you a couple of hours in advance to inform you about the approximate time of delivery. Special arrangements could be made upon request.

Yes, you can, but only before we have assigned a carrier to your order.

This means that the auto transport carrier will pick up the vehicle and deliver it as close to your home as legally possible. Many cities restrict large trucks from driving into residential areas. Transport trucks are huge and need space to maneuver. If your home is not easily accessible (restricted by narrow streets, low-hanging trees or tight turns), the driver may ask you to deliver the car to a close by large parking lot. The trucker will call you directly to make such arrangements if necessary.

Yes, we provide door-to door car shipping service.

Double ‘deckers’ are the most popular car carriers. Top load means that the vehicle will be loaded on the top deck and to reserve this you will have to pay extra ($75 on average). Top load prevents from possible fluids leaking from cars loaded above yours. There is also less chance for small rock chips. Keep in mind that your car may end up on the top deck without requesting it and paying extra, but it is not guaranteed.

*Disclaimer: A single deck trailer is also considered Top load because it guarantees there will not be car above yours.

The trailer will be either open or enclosed trailer hauling one or multiple vehicles.

Open car shipping trailer is the most common method of shipping. The car is loaded on a trailer exposed to outside elements. New cars are constantly transported to dealers via open trailer.
Enclosed is mainly requested for shipping classic cars and luxury, vintage, custom or sports automobiles. The vehicle is not exposed to weather elements and road objects.

Corsia Logistics transports all standard vehicles – sedans, SUVs, pick-up trucks, minivans – including regular cargo and passenger vans.

We can transport inoperable vehicle, but the car must roll, steer and break. If the car does not roll or steer, we can still ship it, but there should be a forklift provided at pickup and delivery. Also, it will make it easier if the car is parked in a wide open area accessible for a big truck.

We can, but you have to call for a customized quote.

A partial payment is required upon placing the order. We accept all major credit and debit cards. The remaining balance you must pay with cash, cashier’s check or money order at delivery to the truck driver.

We can arrange that if you would like to pay in full with a credit / debit card or PayPal. Depending on the total amount there might be an additional charge. Contact us to find out how much that would be.

It is refundable if you cancel your order prior us assigning a carrier. Should you cancel the order after a carrier has been assigned (see our Terms and Conditions please) to your order the partial payment will not be refunded.

Per our cancellation policy every cancellation must be submitted in writing to info at corsia dot us.

The price may change at some point. Our quotes are reflecting the current market conditions and we can’t guarantee that they will hold for long. We always advise customers to book their order sooner than later.

Absolutely, your vehicle is fully insured while being transported.

Inland Marine cargo insurance policy is the type of policy your vehicle is insured under. This is insurance that protects goods while in transit on land.

No, you do not pay deductible.

The value of the car is determined based on the actual cash value of the vehicle at the time of the loss.

If there is a damage you have to mark it down on the bill of lading the trucker will give you. There is a designated report section – customer exceptions at delivery. You should also take pictures and then contact us to request the Certificate of Insurance and finally file a claim.

Personal items are usually not allowed in the vehicle because auto carriers are allowed to ship only cars. However it’s been determined that one suitcase or a box in the trunk is not a problem and the trucker will accept it. Should you need to transport more items in your car keep in mind that there could be an extra charge. Please contact us for a customized shipping price.

All personal items inside the car are not covered by the carrier’s cargo insurance.

This can be arranged, however those items inside the car are not insured. You are simply paying for the extra weight.

The vehicle should clean inside and out for the trucker to do proper inspection. You need to empty your vehicle from any personal belongings. Remove all loose parts, any temporary luggage items and racks.

Not really. Your vehicle will be driven only for loading and unloading on the trailer. If you would like you can note your mileage on the bill of lading.

The confirmation email will serve as your shipping contract. Corsia Logistics keeps everything in electronic format for environmental and efficiency reasons.