If you ask a truck driver what they think about their dispatcher you will be amazed at the passion with which they dislike their dispatchers. I don’t want to use the word hate, but truckers often use it and dispatchers often get showered with colorful epithets and hear a lot of name calling. Truck drivers just don’t like dispatchers. Every driver out there has a bad story to tell.
Truckers always fight their dispatchers and in each other’s eyes the other party is always guilty.
The reality in the trucking industry.
The job of the trucking dispatcher consists of monitoring and directing the movement of trucks and freights. Dispatchers have to know the geographic area their trucks travel and be able to support the delivery of a shipment by finding the best route for the trucker. In other words, where the tucker travels depends on the dispatcher.
Driver – dispatcher relationship is very important and for this relationship to make it work the two parties have to know and respect each other.
“If you ask experienced drivers about their dispatchers they may agree wholeheartedly with the middle manager’s view. Or they may describe them more along the lines of being the most, â??idiotic son of a @&%(# I ever knew. That $&^@ is so %*#& $&^@ stupid I’d like to shove his $&$*@ in a $&@*# volcano!â??”
How respectful is this language? I found it in an article from streetdirectory.com. This is not how all drivers talk to their dispatchers, right?
Every layperson knows that America runs on trucks not on doughnuts. And since trucking is one of the biggest and most important industries, I set out to discover more. If you would like to discover more about the trucking industry make sure to check our trucking news section.
An interview with a dispatcher
Here is what the dispatcher Peter D. had to say about his job and how he deals with drivers.
How do you handle a situation in which the driver starts yelling at you that he has been waiting for too long or he does not want to go certain distance empty?
A: I always try to reason with them, give them the positives, and if that doesn’t work I’ll just ignore them until they cool their temper.
How hard it is to deal with so many different personalities?
A: Once you (the dispatcher) develop a multiple personality disorder it’s not so hard.
What is the biggest annoyance about the job?
A: The constant bombardment of phone calls.
What is the most important one dispatcher needs to know in order to do his / her job?
A: Being a dispatcher can be very frustrating. Don’t get too worked up with it.
What would you advise inexperienced drivers? Do you explain them what is your job exactly?
A: I don’t really advise them, my job is not exactly rocket science. New drivers are usually familiar with the basic logistics of it.
Do you think it would be a good idea that the dispatcher sits down with the drivers and explains them what happens in the business / the chain of events?
A: I’ve tried that but it really doesn’t change the drivers perspective much. Their main concern is hauling good loads.
For many drivers the dispatcher is the person they communicate with the most while working. Do you think you (the dispatcher) should treat them like family / care about them in that way so it’s easier for both parties?
A: It can be beneficial to be closer with your drivers, but not as close as family. I mean after a while you can really have enough of each other.
What would you tell drivers who use foul language?
A: It depends on who they use it with. If it’s me, I don’t really care, but definitely not with the customers.
Do you have any advice for both dispatchers and truckers?
A: Our jobs can be very frustrating, try to stay cool.
Next time I will talk to a trucker. Truckers probably have different perspective on things and I will surely appreciate discussing it. There is a saying that one should never close their door with their behind. The door between the driver and the dispatcher should stay open at all times. Don’t you think?
If you are interested in being interviewed let me know. Contact me and let’s talk!